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Telephone Security for Executive & Administrative Assistants: Must-Know Gatekeeping Skills

Recently I was on a special consulting project working one-on-one with an executive assistant who CEO is a high-profile person. As we discussed tactfully screening callers and “investigating,” I remembered a booklet I wrote several years ago after September 11. Interesting, 97% of the information in the booklet still applies and probably even more so. … Read more

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