Terms Of Use

Office Dynamics International. (“Office Dynamics”) welcomes you to its website. By using or visiting our website, you are agreeing to the following terms and conditions as well as the Office Dynamics Privacy Policy. If you do not agree to any of these terms, then please do not use our website as your continued use shall constitute your acceptance of our Terms of Use.

This website is intended for use by the public for viewing and retrieving information only, or for posting content through the chat or threaded discussion modules. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986. These Terms of Use apply to all users of the website, including users who are also contributors of any content, photographs, articles, information, and other materials or services on the website. Our website may contain links to third-party websites that are not owned or controlled by Office Dynamics. Office Dynamics has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. In addition, Office Dynamics will not and cannot censor or edit the content of any third-party website. By using our website, you expressly assume individual responsibility and relieve Office Dynamics from any and all liability arising from your use of any third-party website. Office Dynamics hereby grants you permission to use our website provided that you do not copy or distribute any part of our website without Office Dynamics’ prior written authorization, and you otherwise comply with the terms and conditions of these Terms of Use.

Intellectual Property Rights

The content on our website, except all User Submissions (as defined herein), including without limitation, text, data, graphics, logos, button icons, images, audio, video, software, photographs, graphs, typefaces and other materials which are or may be included on this website (the “Content”) and the trademarks, service marks and logos contained therein (the “Marks”), are the property of Office Dynamics and are protected by copyrights, trademarks, trade secrets and/or other proprietary rights. The compilation of all the content on this site is the exclusive property of Office Dynamics and is protected by U.S. and international copyright laws. Content on our website is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Office Dynamics reserves all rights not expressly granted in and to our website and the Content. You agree to not engage in the use, copying, or distribution of any of the Content or Marks other than as expressly permitted herein.

Member Accounts

Portions of our website require you to open an account. In order to access these portions of our website, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You may also be asked to choose a password and a username. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Office Dynamics immediately of any unauthorized use of your account or any other breach of security. Office Dynamics will not be liable for any loss or damages that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you may be held liable for losses incurred by Office Dynamics or another party due to someone else using your account or password. It is the express policy of Office Dynamics that you may not use anyone else’s account at any time, without the Written permission of the account holder.

User Submissions

Our website permits appropriate user submissions including videos, photographs, comments, or other communications (“User Submissions”) and the hosting, sharing, and publishing of appropriate User Submissions. However, Office Dynamics does not guarantee the publication or confidentiality of any submissions.

You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. In connection with User Submissions, you affirm, represent, and/or warrant that: (i) you own or have the necessary licenses, rights, consents, and permissions to use and authorize Office Dynamics to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by our website and these Terms of Use; and (ii) you have the necessary consent, release, and/or permission of each and every identifiable individual in the User Submission to use their name or likeness and have been authorized to include such name or likeness in your User Submissions and that such use is consistent with the manner contemplated by our website and these Terms of Use. You retain all of your ownership rights in your User Submissions. However, by submitting the User Submissions to Office Dynamics, you hereby unconditionally and without monetary compensation grant Office Dynamics a perpetual, worldwide, non-exclusive, royalty-free, sublicensable and transferable right and license to use, host, cache, route, transmit, store, copy, reformat, excerpt, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions in connection with our website and Office Dynamics’ business, including without limitation for promoting and redistributing part or all of our website in any media formats and through any media channels. You hereby grant Office Dynamics a perpetual, non-exclusive, worldwide, royalty-free license to use your name in connection with your User Submissions. This license gives Office Dynamics the right to display your User Submissions via streaming and/or downloading technologies via the internet or mobile communication devices for a fee or no fee to the end user, and Office Dynamics reserves the right to display advertisements in connection with any display of your User Submissions. Office Dynamics further reserves the right to display User Submissions for marketing, promotional, and advertising purposes.

Notwithstanding the foregoing, Office Dynamics is not required to host, index, or display any User Submissions uploaded or otherwise provided to Office Dynamics, and may remove or refuse to host, index or display any User Submissions. Office Dynamics is not responsible for any loss, theft, intellectual property infringement or damages of any kind related to the User Submissions.

You further agree that you will not: (i) impersonate another person; (ii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or that encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iii) post advertisements or solicitations of business; or (iv) submit material that is copyrighted, a protected trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant Office Dynamics all of the license rights granted herein.

Office Dynamics does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and Office Dynamics expressly disclaims any and all liability in connection with User Submissions. Office Dynamics does not permit copyright infringing activities and infringement of intellectual property rights on our website, and Office Dynamics will remove all Content and User Submissions if properly notified that such Content or User Submission infringes on another’s intellectual property rights. Office Dynamics reserves the right to remove Content and User Submissions without prior notice.

You acknowledge that Office Dynamics may or may not pre-screen User Submissions, but that Office Dynamics and its designees shall have the right, but not the obligation, in its sole discretion to pre-screen, refuse, or remove any User Submissions. Without limitation, Office Dynamics and its designees shall have the right to remove any User Submissions that violate these Terms of Use, its Privacy Policy or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any User Submissions, including any reliance on the accuracy, completeness, or usefulness of such User Submissions. In this regard, you acknowledge that you may not rely on any User Submissions created by Office Dynamics or submitted to Office Dynamics, including, without limitation, information in Office Dynamics’ message boards and in all other parts of our website.

You acknowledge, consent and agree that Office Dynamics may access, preserve and disclose your account information and User Submissions if required to do so by law or in a good-faith belief that such access preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the Terms of Use; (iii) respond to claims that any User Submissions violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of Office Dynamics, its users and the public.

Claims of Copyright Infringement

Office Dynamics respects the intellectual property rights of others. Thus, if you are a copyright owner and believe that any User Submission or other content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by send a letter to 5575 S Durango Drive, Suite 106, Las Vegas, Nevada 89113 with the following information consistent with 17 U.S.C 512(c)(3):

(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
(iv) Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.

Please note that this procedure is exclusively for notifying Office Dynamics that your copyrighted material has been infringed. The preceding requirements are intended to comply with Office Dynamics’ rights and obligations under the DMCA, but do not constitute legal advice. In accordance with the DMCA and other applicable law, Office Dynamics has adopted a policy of terminating, in appropriate circumstances and at Office Dynamics’ sole discretion, members who are deemed to be repeat infringers. Office Dynamics may also at its sole discretion limit access to and/or terminate the member accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

User Conduct

By using, viewing or accessing the Office Dynamics website, you expressly agree to not use the website to:

i) upload, post, email, transmit or otherwise make available any User Submissions that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;

ii) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

iii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Submissions;

iv) upload, post, email, transmit or otherwise make available any User Submissions that you do not have a right to make available under any law or under any contractual or fiduciary relationship;

v) upload, post, email, transmit or otherwise make available any User Submissions that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

vi) upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;

vii) upload, post, email, transmit or otherwise make available any material that may contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

viii) interfere with or disrupt our website, servers, or networks connected to our website, or disobey any requirements, procedures, policies or regulations of networks connected to our website;
ix) intentionally or unintentionally violate any applicable local, state, national or international law; and/or “stalk,” “prey upon,” or otherwise harass another.

Prohibited Uses

As a condition of your use of our website, you agree that you will not use our website for any purpose that is unlawful or prohibited by these Terms of Use. You may not use this website in any manner that could damage, disable, overburden, or impair any Office Dynamics’ server, or the network(s) connected to any Office Dynamics’ server, or interfere with any other party’s use and enjoyment of our website. You may not attempt to gain unauthorized access to our website, other accounts, computer systems or networks connected to any Office Dynamics’ server or our website, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through our website.

Assignment

These Terms of Use and any rights and licenses granted hereunder may not be transferred or assigned by you but may be assigned only by Office Dynamics without restriction.

Warranty Disclaimer

YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, OFFICE DYNAMICS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND YOUR USE THEREOF. OFFICE DYNAMICS MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THIS SITE’S CONTENT OR THE CONTENT OF ANY SITES LINKED TO THIS SITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE; (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY; AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE OFFICE DYNAMICS WEBSITE. OFFICE DYNAMICS DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE OFFICE DYNAMICS WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND OFFICE DYNAMICS WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

Limitation of Liability

IN NO EVENT SHALL OFFICE DYNAMICS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE; (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY; AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE OFFICE DYNAMICS WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

YOU SPECIFICALLY ACKNOWLEDGE THAT OFFICE DYNAMICS SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

Our website is controlled and offered by Office Dynamics from its facilities in the United States of America. Office Dynamics makes no representations that our website is appropriate or available for use in other locations. Those who access or use our website from other jurisdictions do so at their own risk and are responsible for compliance with local law.

Disclaimer and Limitation of Liability as to Products Sold

All of Office Dynamics´ products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Office Dynamics makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. Except as expressly stated herein, Office Dynamics expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Office Dynamics arising from any product sold by Office Dynamics shall be the price of the product ordered. In no event shall Office Dynamics, its directors, officers, employees, or other representatives be liable for special, indirect, consequential, or punitive damages related to any product(s) sold.

Indemnity

By using, viewing or accessing the Office Dynamics website, you agree to indemnify and hold Office Dynamics and its officers, directors, agents, subsidiaries, joint ventures and/or employees, harmless from any claim or demand, including attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Use the Office Dynamics Privacy Policy, or your violation of any law or the rights of a third-party.

Advertisers or Sponsors

Your correspondence or business dealings with, or participation in promotions of, advertisers or sponsors found on or through our website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or sponsor. You agree that Office Dynamics shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or sponsors on our website.

Acceptance of Terms of Use

You affirm that you are: i) at least 18 years of age; ii) an emancipated minor, or iii) possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use and the Office Dynamics Privacy Policy, and to abide by and comply with such terms, conditions and obligations.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Office Dynamics shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Office Dynamics shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Office Dynamics shall immediately issue a credit to your credit card account in the amount of the charge.

Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Office Dynamics reserves the right at any time after receipt of your order to accept or decline your order for any reason. Office Dynamics reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Further, Office Dynamics may require additional verifications or information before accepting any order.

Modifications

Office Dynamics reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, our website, or any part thereof, with or without notice. You agree that Office Dynamics shall not be liable to you or to any third party for any modification, suspension or discontinuance of any service.

General

By using, viewing or accessing the Office Dynamics website, you agree that: (i) our website shall be deemed solely based in Nevada; and (ii) our website is a passive website that does not give rise to personal jurisdiction over Office Dynamics, either specific or general, in jurisdictions other than Nevada. These Terms of Use shall be governed by the internal substantive laws of the State of Nevada, without respect to its conflict of laws principles. Venue for any legal action concerning any claim or dispute between you and Office Dynamics that arises in whole or in part from our website shall lie exclusively in the Eighth Judicial District Court, Clark County, Nevada, and by using, viewing and/or accessing the Office Dynamics website you expressly consent to jurisdiction and venue in such court. These Terms of Use, together with the Office Dynamics Privacy Policy and any other legal notices published by Office Dynamics on our website, shall constitute the entire agreement between you and Office Dynamics concerning our website. If any provision of these Terms of Use or the Office Dynamics Privacy Policy is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions therein, which shall remain in full force and effect. No waiver of any term of this these Terms of Use or the Office Dynamics Privacy Policy shall be deemed a further or continuing waiver of such term or any other term, and Office Dynamics’ failure to assert any right or provision under these Terms of Use or the Office Dynamics Privacy Policy shall not constitute a waiver of such right or provision. Office Dynamics reserves the right to amend these Terms of Use or the Office Dynamics Privacy Policy at any time and without notice, and it is your responsibility to review these Terms of Use or the Office Dynamics Privacy Policy for any changes. Your use of our website following any amendment of these Terms of Use will signify your assent to and acceptance of its revised terms. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our website or related services must be filed within one (1) year after such claim or cause of action arose or shall be forever barred.

Cancellation Policy for the World Class Assistant Course

Should you be unable to attend for any reason, a full refund, less a $400 registration fee, will be issued if we receive written notice 45 days prior to your registered start date. After that time, all registrations and no-shows are subject to the full workshop fee. A company/organization may substitute one attendee for another. Refund for credit cards will only be given as a credit, not a check, reimbursement. Should the workshop need to be postponed due to acts of nature or national disasters, the workshop will be rescheduled, not canceled. Office Dynamics reserves the right to replace Joan Burge as Master Trainer of the program with a Certified Trainer should an emergency arise. Date Change: Because this is a limited-seating program, if you request a date change, a $300 change fee will be assessed. Date changes are only valid within the same calendar year.

Cancellation Policy for the Annual Conference for Administrative Excellence

Should you be unable to attend for any reason, a full refund, less the $400 non-refundable deposit, will be issued if we receive notice in writing 30 days prior to the event date. After September 1st, all registrations and no-shows are subject to the full conference fee. A company may substitute one attendee for another by notifying Office Dynamics in writing no later than four weeks before the event. Refund for credit cards will only be given as credit, not check reimbursement. Should the Conference need to be rescheduled due to acts of nature or national disasters, the Conference will be rescheduled, not canceled. Attendees can send a substitute if they cannot attend the rescheduled date.

Return Policy on Products

Returns & Refunds

If you are not completely satisfied with any product you purchase from us, and you want to return it or get a refund, we want to make that easy for you. With that in mind, here are the simple rules:

TANGIBLE PRODUCTS must be returned in their original condition unless they were defective or were damaged when you received them. Kits must be returned with all of their original contents intact, and special promotional packages must also be returned with all original items intact, including any free premium items which were included. If these requirements are met, and no more than 30 days have passed since you purchased the items you are returning, a refund will be issued without question. Refunds will always be issued in the same manner as payment was received (for example: payment by debit card will result in a refund by debit card). Shipping costs are never refunded. We will notify you by email when the products you return are received by us. Please allow up to 10 business days for the processing of your refund after you have been notified that the products have arrived at Lampo.

DOWNLOADS cannot be returned unless they are deemed inherently defective and unusable. You must verify the compatibility of your system before buying downloadable items. Incompatibility with your system is not an acceptable reason for a refund.

REGISTRATION FEES for our training events such as World Class Assistant, Conference, Trainer Certification, etc, are unique to each of those events. Please refer to the event’s webpage to learn of our refund/cancellation policy for each event.

COACHING FEES are not refundable as we are a fee-for-time service. We promise you will get out of the counseling session what you put into it.

Sign Up Forms

Office Dynamics has an array of different sign-up forms for many different things on OfficeDynamics.com, OfficeDynamicsConference.com and social media accounts, including but not limited to, webinars, downloads, contest, by signing up for from any of our forms, you are agreeing to emails from Office Dynamics International. Your privacy is 100% guaranteed. You may unsubscribe at any time by clicking the unsubscribe button at the bottom of any of our emails.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Office Dynamics
Attn: Webmaster
5575 S Durango Drive, Suite 106
Las Vegas, Nevada 89113
United States

By phone: 800-STAR-139 or 702-360-4904

Effective date: December 1, 2011.