Joan Burge is known as the red-lipstick-wearing “Rock Star” of administrative and executive assistant training and a successful entrepreneur who created a unique niche in 1990 by founding a training company that would uniquely provide sophisticated, robust educational programs and information to administrative professionals.

Joan is an accomplished author (8 books), professional speaker, consultant and corporate trainer. She is the creator of The Annual Conference for Administrative Excellence™; World Class Assistant™ Certification course; Star Achievement Series® Certification and Designation course; 30+ customized workshops, 200+ educational videos, 150+ articles and nearly 1,000 blog posts for executive and administrative assistants.

Her company, Office Dynamics International, is a global industry leader which offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching. One thing is clear: Executive assistants, their executives, HR business partners, administrators, and managers have come to rely on Office Dynamics International, because “only Joan is Joan.”

Joan Burge is an original; the foremost expert in the demanding field of management support. She put in the hard work and high investment required to earn the reputational excellence and uncompromising trust of leaders in business. She illuminates through her empowering teaching, building better work relationships between executives and their assistants.

Joan’s never-ending quest to provide top-notch educational programs has earned the respect of premier clients like Cisco Systems, AT&T, Kindred Healthcare, The Boeing Co., Humana Inc., Sunoco, Nokia, Procter & Gamble, Nationwide Insurance and Chevron.



Wednesday, October 28, 2020 | 8:30 – 9:30 a.m.

2020 and Beyond; ODI’s 30th Year Anniversary

Thirty years ago, Joan Burge founded Office Dynamics. The goal was to provide the administrative assistant community with incredible training, tireless advocacy, and a clearly defined path to success. Joan’s vision and leadership has served this community for three decades. She’s remained a force of nature by always keeping an eye on the horizon. This year, she invites you to become a part of this prestigious history and to blaze your own trail too!

In this welcome session, we will discuss:

  • Preparing for the future of our industry
  • Keeping an eye on workplace trends
  • Being proactive, not reactive
  • The skills you need for today and tomorrow
  • How to be successful in an ever-evolving industry
Wednesday, October 28, 2020 | 10:45 a.m. – 12:00 p.m.

Embracing the Future with an Eye on the Past: Joan and Teresa’s Story

What does the future look like? No one can say for sure, but we know that we can best prepare for it by becoming students of the past. Take for example Joan Burge and Teresa Peters, who have been friends for more than thirty years. Inspired to move her industry forward in 1990, Joan created a “first of its kind” space for stellar, top-level assistants. The elite Star Achievers group was born. Teresa was the first official member. Their passion, hard work, and influence have continued to shape the industry ever since.

In this session, we will cover:

  • Teresa’s journey from Executive Assistant to President
  • Being a catalyst for change
  • Being fearless
  • Thinking outside the box
  • The power of collaboration
Wednesday, October 28, 2020 | 1:30 – 2:15 p.m.

Annual Team Building Session: Imagineering the Future of the Administrative Profession

This session is fun and creative with a very intentional purpose. For many past attendees, this remains as one of their favorite sessions. You’ll start out with a big, blank white space. In that space, you as assistants and as the heart of the industry will imagine and define what the future will look like. That’s right: YOU get to write the story, and Joan will teach you how to make it a reality.

In this group team building session, we’ll spend time:

  • Looking at the role as it is now
  • Thinking about what’s working and what’s not
  • Crafting an image for what this career can be
  • Building new relationships with fellow attendees
  • Learning how you can make an impact
Wednesday, October 28, 2020 | 2:15 – 3:30 p.m.

Let’s Get Serious: Intentionally Marketing Your Assets

Gone are the days where a quickly constructed resume is enough to tell your story. Your story is so much more than a sheet of paper! Joan Burge and Gillie Watson will teach you how to constantly cultivate and creatively communicate your personal brand. This isn’t just about getting a new job! Your brand spans a growing space including digital, social, and professional forums.

In this session, you will learn how to:

  • Define and create your brand
  • Market yourself
  • Use every platform to your advantage
  • Avoid common traps
  • Demonstrate your capabilities
Thursday, October 29, 2020 | 2:30 - 3:15 p.m.

Joan Burge Innovation Award

Friday, October 30, 2020 | 10:40 – 11:45 a.m.

Supernova Award

Are you a rising star? Do you have a competitive spirit? Are you an engaged conference attendee? Would you like to win a fabulous array of educational tools to grow your career?

Since Office Dynamics is celebrating its 30-year anniversary and stars are our core trademark and training theme, it seems only natural that we would do an activity involving stars at the 2020 Annual Conference for Administrative Excellence.

Throughout the conference, Joan Burge, Lisa Olsen, and Julie Reed will be keeping their eyes open for attendees who:

  • Display leadership
  • Share creative ideas
  • Are engaged in activities
  • Avidly network
  • Go above and beyond

Joan, Lisa, and Julie will hand out gold stars if you demonstrate any of the above. You can earn several stars over two days—in fact, that is the goal. The attendee with the most stars by Friday, will win the Supernova Award Package. If there is a tie, Joan will pose tie-breaker questions to determine the winner.

Friday, October 30, 2020 | 10:40 – 11:45 a.m.

Succession Planning for Administrative and Executive Assistants with Joan Burge and Julie Reed

As we look forward during this exciting conference, we also need to plan for the future! Succession planning is, by far, one of the most overlooked elements for the administrative assistant community. Companies plan for changes in the executive team and then forget about the people who support that team. That’s a big mistake. As a generation of assistants plan for retirement, the next generation should be properly prepared to step into their shoes. And you should stop waiting on someone else to think ahead on your behalf!

In this session, we’ll dive into:

  • The importance of training
  • Advocating for your future
  • Creating a successful succession plan
  • Planting the seed
  • Positioning yourself to triumph
Friday, October 30, 2020 | 11:45 a.m. – 12:30 p.m.

One Is Always Enough: Starting Small and Dreaming Big

Too many people think change happens by popular vote. This is not true! Huge change occurs because one person believed it could happen and did something about it. In this inspirational session, Joan Burge will help you light the fire of change and show you how to push the needle forward. You don’t need to be overwhelmed or intimidated. Baby steps often equate to big progress if you just keep moving!

In this session, we’ll focus on:

  • Getting excited about the future of this career path
  • Believing in what’s possible
  • Moving forward
  • Shaping the role you want to have
  • Spreading your passion

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