The One of a Kind Assistant Conference Experience

The 27th Annual Conference for Administrative Excellence Event Recap

A Recap of Our First-Ever Virtual Conference for Administrative Assistants

Our first-ever virtual conference for administrative assistants had so many monumental moments and nuggets of information. Writing about it alone wouldn’t capture the value of the insight provided, intimate moments between speakers and attendees, and networking experiences that fostered new connections and friendships with assistants from all over the world. 

How to Maximize Your Virtual Conference Experience

The event began Tuesday afternoon with Joan Burge taking the conference stage to share how attendees can maximize their virtual experience over the duration of the conference. This was truly the first interaction our attendees would experience with Joan and it wasn’t typical at all. Each year our conference is held in-person at Red Rock Resort in Las Vegas, NV, and the energy that feels the room is captivating. There’s music and literally dozens of tables filled with assistants from around the world. Everyone is networking, sharing their background, and what sessions/conference speakers they are most excited about.

The whole room is waiting in anticipation and you can feel the positivity in the air. You would think going from that to standing in front of a camera that is delivering a livestream from our office’s conference room would be less exciting, but it was not. 

The Conference for Administrative Excellence has been in existence for 27 years, and our team wasn’t about to let a pandemic impact the high-energy event assistants have come to expect. 

Instead of focusing on the aspects that were no longer due to the pandemic, the conference began with an overview of the differences and how they could provide attendees with the career-benefiting experience they’ve come to expect. 

Here are a few more highlights from our 27th Annual Conference for Administrative Excellence: 

The Conference Session for C-Suite Executive Assistants – C-Suite: Defined and Demystified

Julie Reed is an experienced administrative professional with a proven history of building strategic partnerships. Many assistants claimed it was the best session to begin the conference with. It did not matter if you are an assistant just starting out in the C-Suite or have been in the seat for some time. The information was thorough, dynamic, and kept you engaged from start to finish. 

How to Best Support Your Executive Virtually

Prior to launching her own business, Hayden supported various C-level executives. In her session, Hayden shared tips on how to establish a triage system to optimally support your executive, specific practices for succeeding within a virtual support role, and much more. 

Alexa is Stealing Your Job: Artificial Intelligence and The Future of Admin!

Rhonda specializes in training and motivating Administrative Professionals. True to her style, her session was filled with high-energy and high-impact information. One of the most discussed topics in the administrative assistant career is the role of artificial intelligence in the workplace and how it will affect many of the tasks assistants execute. The one thing she emphasized the most is letting AI do that. The role of an assistant has surpassed the small scale items and has evolved into a partnership role.

Leveraging Up! Executive Assistant Hacks

Joanne Linden is an educationist, author, and consultant. She is the master trainer for Star Achievement Series® Certification & Designation Course at AdminUniverse™ and the Founder & Chairperson of the Administrative Center of Excellence™ (ACE-EA). Her wealth of knowledge was evident throughout her session. Joanne shared highly practical tips, leadership secrets, how to channel creativity, and tricks of the trade to help assistants take their career to the next level.

Future Proofing Your Role for Today & Beyond – A Global Perspective

Lucy’s session covered the dimension of the assistant career path. She shared the history of the role, its progression, and how to embrace present-day changes and those expected to occur in the future.

Get Control! of Virtual Meetings and Presentation Skills

Mike Song is an award-winning author and founder of, one of the world’s leading providers of leadership and time management training. Mike’s session provided plenty of “That’s cool!” and “Wow! I did not know that.” moments for attendees and the Office Dynamics team alike. Every few minutes he was sharing Google, PowerPoint, Excel tips, and even fun ways to kick‐off online meetings in style so that everyone is motivated and engaged.

Joan Burge Innovation Award Presentation

Each year, Office Dynamics celebrates the outstanding ideas birthed by administrative and executive assistants by awarding one extraordinary professional with our Innovation Award.

This year’s recipient was Paula Thibodeau. Paula is a great example of an assistant who goes above and beyond, creates new systems, and takes the lead. 

Learn More About The Award & How to Enter

2020 Conference On Demand for Administrative Assistants

Though there were miles separating our team and speakers from attendees, the “purpose of the event” for our attendees, whether it be to learn skills, broaden knowledge, or be introduced to new methods were not compromised. If you were not able to attend and would like to receive recordings of all of the conference sessions, the Conference on Demand is now available.

Here’s what our 2020 On Demand Conference for Assistants includes:

  • Over 25 hours of administrative assistant education and career development
  • Sessions from over 20 administrative experts, workshop leaders, and professional speakers
  • Dynamic topics covering everything from administrative assistant technical skills to soft skills. Improve communication skills, emotional intelligence, adaptability, and more. 
  • A digital participant workbook with session handouts, charts, slide decks, and more that you can download and print (pictured below)
  • Access to the conference’s insightful Q&A sessions with administrative experts
virtual conference for administrative assistants experience share

With our Conference On Demand format, you will be able to view the videos whenever you choose and as many times as you would like. After all, great information is worth hearing over and over!


Over 25 hours of administrative assistant education and career development!

2020 & Beyond - Conference On Demand

With our Conference On Demand format, you will be able to view the videos whenever you choose and as many times as you would like. After all, great information is worth hearing over and over!

Discover All Sessions and Learn More

Read reviews from conference attendees:

Assistant Conference Social Review from Attendee - Joanne
Assistant Conference Social Review from Attendee - Margaret
Assistant Conference Social Review from Attendee - Bland
Assistant Conference Social Review from Attendee - Telma

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Office Dynamics Top 10 Training Videos

Did you know that every year, The Conference for Administrative Excellence, one of the world’s leading conferences for the administrative profession, is put on by Office Dynamics International? There’s nothing that we love quite more than providing the top training,

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Office Dynamics International
5575 S. Durango Dr. Ste. 106
Las Vegas, NV 89113


Check out our tips and get our ‘Getting Approval’ packet, featuring a comprehensive brochure with conference details and a ‘Request to Attend’ letter to help convince your superiors of the event’s value.

Priscilla Pfeiffer

Priscilla Pfeiffer

Speaker | Entertainer | Trainer | TEDx Speaker

You Don’t Matter, Or Do You?

In today’s fast-paced business world, the role of administrative and executive assistants is more crucial than ever in driving innovation and positive change within organizations. However, a common pitfall is that many organizations dive headfirst into radical change without first understanding the heart of the people responsible for implementing it. This dynamic keynote, which includes mesmerizing entertainment elements, will shine a light on the transformative power of seemingly insignificant actions, inspiring you to take the first step towards positioning yourself as a key catalyst to SPARK success.

In this session, you will…

  • Discover how small, intentional actions can have a ripple effect. 
  • Gain strategies for positioning yourself for success within your teams and organizations.
  • Feel empowered to become a catalyst for positive change within your respective spheres, without the burnout.
  • Be inspired to initiate bold actions that can lead to significant personal and professional growth.

Priscilla Pfeiffer, a seasoned professional, boasts a two-decade career in entertainment and business. Her unique show business background allows her to craft mesmerizing performances, leaving enduring memories. Focused on delivering resonant and empowering messages that inspire audiences to make an impact in the world, she illuminates individuals to unlock their full potential in both personal and professional lives.

Renowned for creating “wow factor” moments, Priscilla has an esteemed clientele, including brands like BMW, LinkedIn, iHeart Radio, Michael Jordan’s Air Jordans, Pfizer, Bacardi, Cosmo Latina Magazine, and Zappos. Her impressive credits include sharing the stage with Joan Jett, Will-i-am, Pitbull, Enrique Iglesias, and Marc Anthony, as well as performances on America’s Got Talent, The Latin Grammy Awards, The NHL Awards, Comic Relief, and Celebrity Cruises. Priscilla has also graced the prestigious TEDx stage, where she delivered a compelling talk that resonated with audiences, showcasing her ability to captivate and inspire on a global platform.

In addition, Priscilla hosts the podcast “Spark Your Inner Fire” which delves into the creative mind, torching the inner critic, and reigniting purpose. Through interviews with world-renowned creatives, she shares stories and wisdom, illuminating listeners on their journeys.

In essence, Priscilla Pfeiffer is not only a veteran but a trailblazer whose performances consistently inspire, motivate, and create lasting impressions.